La Reyna accepts unwashed, unworn and undamaged merchandise, with tags attached, for an exchange or store credit within 10 days from the delivery date. You are responsible for the shipping label and associated costs when returning an item, and any shipping costs previously paid will not be refunded. We have the right to deny credits if the merchandise returned does not meet our return policy requirements. Please email firstname.lastname@example.org if you have any specific inquiries.
DO YOU SHIP OUTSIDE OF CANADA?
Yes, we ship worldwide!
HOW MUCH DOES IT COST FOR SHIPPING?
Shipping within Canada is free shipping on orders over $150. Shipping to the United States and worldwide is dependent on your destination. All shipping rates are calculated at checkout based on the package's destination.
HOW LONG WILL IT TAKE FOR MY ITEM TO ARRIVE?
If you live in Canada your item can take 2-6 business days to arrive. Packages that are sent to the United States can take up to 14 business days. For all other countries, shipping varies from 6 to 21 business days.
I’VE RECEIVED MY CONFIRMATION NUMBER BUT STILL HAVE NOT RECEIVED MY TRACKING NUMBER.
Items can take up to 3 days to be processed and shipped. Once your item has been shipped you will receive a confirmation email with more information. If you ordered a scrunchie, we do not provide tracking information as they are sent via regular postage mail. Please contact us if you wish you add tracking to your package.
DO YOU ACCEPT RETURNS?
If you are not completely satisfied with your order, you may exchange any unused merchandise within 10 days of receiving your product. During this time of COVID-19 we do offer up to 20 days to exchange the item. For more information regarding returns, please visit our return policy page.
CAN I PROCESS AN EXCHANGE?
We offer exchanges on unused merchandise. Simply send the item back to us within 10 days of receipt.
DO I HAVE TO PAY TAXES ON MY PURCHASE?
Sales tax does apply to purchases made within Canada. If purchases are being delivered outside of Canada there will be no sales tax applied.
Orders shipped to:
Manitoba, Ontario, Newfoundland and Labrador, and New Brunswick subject to 13% sales tax.
Quebec subject to 5% GST and 9.5% PST on purchase amount or a total of 14.975%
British Columbia subject to 12% sales tax
Alberta, Northwest Territories and Yukon subject to 5% sales tax
Nova Scotia subject to 15% sales tax
Prince Edward Island subject to 14% sales tax
Saskatchewan subject to 10% sales tax
WHAT IS PRE-ORDER?
We occasionally offer the option to pre-order, this allows you to be one of the first to purchase an item. Some of our items are stocked in limited quantities and by pre-ordering you are securing your purchase and preventing over-production of an item. Items that are pre-ordered will ship at the projected date that is listed in the description of the product. If you have any questions about pre-orders please contact us at email@example.com
HOW DO I KNOW MY SIZE?
See the size chart for correct sizing.
HOW DO I WASH AND CARE FOR MY ITEM?
All of our merchandise includes wash and care instructions on the label. For best long-term care, hand wash items in cold water and lay flat to dry. Do not iron or dry clean.